Multiply Frequently Asked Questions

Pindahan dari Multiply

URL: http://multiply.com/info/faq

Buyer Protection

Is my purchase covered by Buyer Protection?

Yes, as long as:

  • You bought from a Trusted Seller.
  • Your payment was processed on Multiply (rather than exchanged offline).
  • Your purchase was not under the “Professional Services” category.

Note that Buyer Protection covers up to Php 22,000 or Rp. 4.500.000 of the purchase price.

When can I submit a claim?

You can submit a Buyer Protection claim when:

You have not received the item you ordered
You must wait 10 business days from the latest possible shipping date promised by the seller before you can submit your claim.

You received an item that is much different than the one you ordered
You can submit a claim after you’ve contacted the seller and tried to work it out yourselves.

You have 45 days from the date you purchased the item to submit your Buyer Protection Claim.

How do I submit a claim?

First, contact the seller directly by sending a personal message to try and resolve the issue. If the seller does not respond within a few days, or is unwilling to resolve the issue, you can submit a claim by contacting customer service.

You must include the following information in your claim:

  • The reason for your claim (be as detailed as possible).
  • The link (URL) to the personal message you sent to the seller.
  • The link (URL) to the product you purchased on the seller’s site.
  • A government-issued photo ID (such as a driver’s license, passport, etc.) Take a photo of your ID and post it in a photo album on Multiply. Save the album as a draft, and include the link (URL) to the album in your claim.
  • If you received an item that was different than what you ordered, take a photo of the item that clearly shows how it is different than the product description, and post it in the same album as your government-issued ID.
How long will it take to resolve my claim?

After you submit a Buyer Protection claim, we will contact the seller and allow them 5 business days to resolve the claim with you. After the 5 days, we will contact you to see if you are satisfied. If you are, or if you do not respond within another 5 business days, the case will be closed. Otherwise, we will accept the case and commit to resolving it within 30 days.
How will I receive my refund?

Refunds are sent using the same payment method you used to pay for the order. For example, if you paid with PayPal we’ll refund your PayPal account. If you paid with a credit card, we’ll refund the card, and so on. If you need to make special arrangements, please contact customer service and we will do our best to accommodate your request.
Why was my claim not accepted?

We will not accept claims under the following conditions:

  • You have already requested a charge back through your payment provider.
  • You have an unpaid balance in your account.
  • Your item was damaged or lost by the shipping company.
  • The item you purchased was in the Professional Services category.
  • The item you purchased is prohibited by Multiply’s Terms of Service (see the “Listing and Selling of Products and Services” section of our Terms.)
  • The shop you purchased from is not a Trusted Seller, Trusted Merchant or Trusted Business.
  • The shop you purchased from is not located in the Philippines or Indonesia.
I am a seller; how can I protect against a Buyer Protection claim?

The main thing you can do is write detailed descriptions of your products and be very honest about what you are selling. If you are selling a used item, say it. If there are flaws in the product, show them in your photos. Communicate with your buyer so there are no surprises. And make sure you provide tracking information for shipments, if available.

If there is a complaint, be responsive and try to work things out with the buyer. If you can’t, and the buyer files a claim with us, we will ask you to provide proof of delivery (a scanned receipt from the shipping company) in the case of a product that never arrived. Make sure your product descriptions are detailed and accurate, in cases where the buyer claims an incorrect item was received. Those descriptions will be your defense. Make sure you do not edit them after the fact, though. If it is found that you did that, the claim will automatically be awarded to the buyer.

Help with Payments (Philippines)

How do BPI payments work? Do I need an account there?

No, you don’t need to have an account at BPI. You’ll just need to visit a BPI branch near you and make a payment in the amount that you owe.

When you are ready to checkout and pay for an order, choose BPI. We will e-mail you instructions, which will also appear above your order message. Print or write down the instructions, and visit the BPI branch. There are two ways you can pay at the branch:

1. Fill out a Payment Slip including the reference number we provided in the order instructions. Hand it to a teller and tell them you are making an “SBA payment” into Multiply’s account.

2. Pay at a CTA terminal. They are not available at all BPI branches yet, but if yours has one, you can follow these steps:

Once we confirm your payment, the seller will be notified to complete your order. It can take up to 24 hours to confirm.

Can I pay using BPI’s online banking?

Yes, if you have a BPI Express Online account you can visit bpiexpressonline.com and follow these steps:

  • Login to your BPI Express Online account.
  • Select the Payments and Reloading tab, then select Bills Payment, then Enroll All Other Bills.
  • Under Company Name, select Multiply.com Phils, Inc. and enroll the word MULTIPLY (all caps) as the Reference Number.
  • Go back to the Payments and Reloading tab and select Pay Bills Today.
  • Select Multiply .com Phils, Inc. from the list of merchants enrolled in your account.
  • Enter the amount to pay.
  • Enter the Additional Reference Number (this is the reference number provided on your Multiply order instructions). Make sure you enter letters in all caps.
  • Review your payment details and then click Submit.
  • A confirmation page will appear.
  • The payments is deducted from your account immediately.

    Once we confirm your payment, the seller will be notified to complete your order. It can take up to 24 hours to confirm.

How do BDO payments work? Do I need an account there?

No, you don’t need to have an account at BDO. You’ll just need to visit a BDO branch near you and make a payment in the amount that you owe.

When you are ready to checkout and pay for an order, choose BDO. Instructions will apear above your order message, and will be e-mailed to you. Print or write out the instructions, and visit the BDO branch and let them know you want to fill out a bills payment slip (see sample to the right) to make a payment to Multiply.

The instructions we send will include a subscriber account number. This number is unique to your order and cannot be used again. When you fill out the bills payment slip at your closest BDO branch, include that subscriber number, along with the company name (Multiply, Inc.), institution code and the amount of your deposit. BDO will notify Multiply of your deposit within 24 hours, at which time we will notify the seller to complete your order.

How do I pay with a credit card?

You can now pay for Multiply purchases with a credit card. After you proceed to checkout, select the Visa/MasterCard option and click Place Your Order.

Next you will be taken to a page hosted by pesopay.com, where you will select the type of card you have (Visa, MasterCard, American Express or JCB). Finally you will be asked to enter your credit card information. Enter it exactly as it appears on your statements and click Submit to complete your payment.

How do I pay with GCASH?

If you have a mobile account with Globe or TM in the Philippines, you can pay securely and conveniently with GCASH. It’s very simple. Here’s how:

  • When you proceed to checkout and are ready to pay, select GCASH and place your order.
  • Enter your Globe or TM mobile number and click Continue.
  • Next you’ll receive a text asking you to confirm the payment. Reply to that text within 5 minutes, then come back to Multiply and click the red Make Payment button to complete the transaction and view your order message, with receipt.

That’s all there is to it!

How does PayPal work?

PayPal is a third party payment service that offers a safe and easy way to pay for products on Multiply. During the checkout process, when you select PayPal and place your order, you will be taken to PayPal’s website to complete the payment.

If you already have a PayPal account, just sign in and follow the instructions. After payment is complete, you will be taken back to your order message/receipt on Multiply.

If you don’t have a PayPal account, you can create one and enter the credit card or debit card that you want to be charged whenever you pay with PayPal.

When you complete payment, PayPal will send you their own receipt in addition to the one you get from Multiply.

How do I pay with SMART?

  1. Select the product you wish to purchase from the Multiply Marketplace then click on the ‘Buy Now‘ button.
     
  2. If you wish to continue shopping, you may click on the ‘Continue Shopping‘ button. Once you are finished selecting the products you wish to purchase, click on the ‘Proceed to Checkout‘ button.
     
  3. After clicking on the ‘Proceed to Checkout‘ button, unlock your Smart Money account.
  4. Select Smart Money as your payment option.
     
  5. Enter your SMART phone number then click on the ‘Continue‘ button.

    Eg. 928XXXXXXX

     
  6. Wait for your order confirmation SMS from Smart.
     
  7. When you get your order confirmation via SMS, your Order Status form will indicate that payment is complete.
     

Just in case you were wondering, here are the minimum and maximum purchase amounts for Smart Money…

Your minimum purchase must be Php40.
Your maximum single transaction cannot be higher than Php10,000.
The maximum daily purchase cannot be over Php50,000.
Themaximum monthly purchase cannot be higher than Php100,000.

Before you go, here are a few things you should remember when using your Smart Money account:

  • Please unlock your phone before attempting to pay via Smart Money.
  • You get charged Php2.50 every time you unlock your Smart Money account.
  • After unlocking your Smart Money account you are limited to a maximum of two transactions.
  • Smart Money is only available for 30 minutes after which the system auto-locks.

To learn more about Smart Money, check out their FAQs here.

Need help? You can call SMART at 15177 for free using your SMART mobile phone; you can also reach them by calling +632 845 777 using a landline.

Help with Payments (Indonesia)

How does Klik BCA work?

If you have a Klik BCA account, you can use it to pay for Multiply orders of Rp. 10.000 and above. Just select Klik BCA at checkout and then enter your Klik BCA user ID. You will be taken to a Multiply order message which summarizes your purchase request.

To complete your payment, open a new window and visit www.klikbca.com within 8 hours. When you sign in, Klik BCA will display your Multiply transaction so you can select it and complete payment. Once you do, you will be redirected back to your Multiply order message and the seller will be notified to complete your order.

How does ATM BCA work?

If you have a BCA account, you can pay for Multiply items at any BCA Automated Teller Machine (ATM). Just select ATM BCA at checkout, then write down your Payment Number and go to any BCA ATM and select the Payments option. You will receive a receipt when you are finished, which you should keep for proof of payment. When you get back to your computer, your Multiply order will be marked as Complete.
How does PayPal work?

PayPal is a third party payment service that offers a safe and easy way to pay for products on Multiply. During the checkout process, when you select PayPal and place your order, you will be taken to PayPal’s website to complete the payment.

If you already have a PayPal account, just sign in and follow the instructions. After payment is complete, you will be taken back to your order message/receipt on Multiply.

If you don’t have a PayPal account, you can create one and enter the credit card, debit card or bank account number that you want to be charged whenever you pay with PayPal.

When you complete payment, PayPal will send you their own receipt in addition to the one you get from Multiply.

Note that PayPal payments are made in U.S. Dollars. When you are redirected back to your Multiply order message/receipt, your payment amount will be converted to Rp for your convenience.

How do I pay with XL Tunai?

You can now pay for your Multiply purchases securely and conveniently with XL Tunai. It’s very simple.

When you proceed to checkout and are ready to pay, select XL Tunai and place your order. Just follow the payment instructions that appear, and leave the Multiply window open because you’ll have to return there to complete your payment. The instructions from XL Tunai will be as follows:

  • Using your mobile phone, dial *123*120#
  • Next, choose Online Shopping
  • Enter the amount of your order
  • Enter 31522 for the Merchant ID
  • Agree to the payment
  • Finally, XL will send you a text message with a confirmation number. Go back to your Multiply window, enter the confirmation and click Continue. You will be taken to your order message and receipt.
How does Mandiri Clickpay work?

Mandiri Clickpay lets you pay for Multiply orders using your debit card and Mandiri token. After you select Mandiri Clickpay at checkout you will see instructions for completing your order. Take out your Mandiri token and follow the steps:

  1. First, enter your PIN and then the number 3 on the APPLI screen.
  2. Next, enter the last 10 digits of your debit card number.
  3. Now enter the total amount of your order.
  4. Finally, enter the Transaction ID.

Your token will generate an ID. Go back to Multiply and enter that ID as your Mandiri Token PIN, then enter your debit card number and click Continue. You will be taken to a Multiply order message which summarizes your purchase request.

How do I pay with a credit card?

Now you can pay for your Multiply order using your Visa or MasterCard. While you’re at the Checkout page, choose Visa/MasterCard logo and then click Place Your Order.

Next, you will be taken to a new page where you can enter your credit card. Please then enter the appropriate data listed on your card. You will also see transaction information such as the name of the merchant (Multiply Indonesia), the time of the transaction, and the amount to be paid. Please verify that the data you entered is correct before proceeding.

The Bank will send the OTP (One Time Password) via SMS to your mobile phone, to be submitted in “Authorization Code” field, however please note that not all banks have this facility. If your credit card issuer does not send the OTP, the transaction will be processed immediately after you have finished filling out the data according to your card.

A failed transaction will take you back to the Checkout page. Please repeat the transaction process again. Successful transactions will display an Order Reference ID. You should write down the Order Reference ID as proof of your transaction, should you need to reference it in the future. After you have successfully made a payment via your credit card, a Purchase Notification will be sent via email, and your order status will appear as “Payment Complete.”

Shopping

Why don’t all products have a Buy Now button?

If you don’t see a “Buy Now” button on the product you’re viewing, it means the seller is choosing not to use Multiply to process their sales. The seller is simply posting a photo album of his product(s).

The “Buy Now” button appears next to all official product listings, and allows you to checkout quickly and easily using Multiply’s secure shopping cart and payment system. If you’re buying from a Trusted Seller, your purchase may also be covered by Buyer Protection. Purchases made offline, or directly with a seller, are not covered by Buyer Protection.

How long will it take for JNE to deliver to me?

JNE Reguler’s Standard Delivery Time Estimation

Shipping Area
(Originating Area – Destination)
Estimated Arrival Time
Intra City 1-2 working days
Intra Province 2-3 working days
Different Province 3-5 working days
Different Island 6-10 working days

This is an arrival estimation standard set by JNE. Please note that the delivery time estimation is counted from the date when the seller booked the shipping. You can track your shipping status by submitting Air Way Bill provided by the seller to JNE website at http://jne.co.id or contact JNE Customer Service at (62-21) 2927 8888 or send email to customercare@jne.co.id.
We suggest that if you haven’t received your items within 10 working days, please contact Multiply Customer Service at idsupport@multiply.com (phone: +6221 2930 3558, Monday-Friday, 9am-6pm).

How long will it take for Xend to deliver to me?

Estimated delivery time is counted from the date when the courier picks up the item from the merchant for shipping. You can track your shipping status by going to the courier’s website and submitting the Air Way Bill Number provided by the merchant.
How can I redeem a discount code?

Multiply shops can offer you discounts by providing codes that you can enter at checkout. There are three types of discounts that shops can offer:

  • Fixed amount – for example, “take Php 200 off” or “take Rp. 10.000 off.”
  • Percentage – for example, “take 30% off.”
  • Free Courier Delivery

After you place an order and proceed to checkout, you’ll see a Discount Code box where you can enter the code. When you click Apply you will see your discount reflected in the order total.

Note:

  • If your order includes items from two or more different shops, the discount code will only apply to the items from the shop that created the code.
  • Shops can deactivate discount codes at any time. If you are having trouble applying your discount, please contact the seller.
How can I take advantage of Multiply’s free shipping promotion?

Multiply is offering shipping subsidies of up to Php 100 or Rp. 25.000 on eligible orders over Php 400 or Rp. 100.000 when courier service is handled by Xend Express in the Philippines or JNE in Indonesia. Terms & conditions to be defined by each country. Please contact customer service for further information. Here’s how you can take advantage:

  • Look for products that have a “Buy Now” button and display “Free Delivery!”
  • Place at least Php 400 or Rp. 100.000 worth of those products in your Multiply shopping cart and proceed to checkout
  • Your free shipping discount will be reflected in the Order Summary
  • Multiply will cover shipping up to Php 100 or Rp. 25.000, and any shipping charges above that will be reflected in your total
  • Place your order.

Note that if you place an order that combines items that are eligible for free shipping along with some that are not eligible (because they don’t use Xend or JNE courier service or don’t have a “Buy Now” button) your order will include shipping charges for the ineligible items.

Sign In Issues

What can I do if I forget my Multiply ID or password?

You can retrieve your Multiply ID on this page and your password on this page.

Your Account

Why am I not receiving e-mails from Multiply?

Some of the most commonly used e-mail programs use spam filters to make sure that unwanted messages don’t make it to your inbox. The problem is that sometimes messages you really do want are mistakenly identified as spam, and are delivered to your Spam folder (depending on your e-mail program, the folder might be called “junk” or “bulk” or something else).

In general, you can make sure Multiply’s e-mails are sent to your inbox just by adding multiply@multiply.com to your Address Book or Contact list. And if you already have a message from Multiply in your spam/bulk/junk folder, open it up and click on the button that says “not spam” (or something similar).

Here are some specific instructions for Yahoo! Mail and Hotmail users:

Yahoo Mail

  1. Click on “Options” in the top-right part of the screen.
  2. Click on “Filters” in the middle column.
  3. Click on the “Add” button to add a new filter.
  4. In the top row, labeled “From header”, make sure “contains” is selected in the pull-down list. Click in the text box next to that pull-down list and enter: multiply@multiply.com. At the bottom, where it says “Move the message to”, select “Inbox” from the pull-down list. Click the “Add filter” button.

Hotmail

  1. Click on “Options” in the top-right part of the screen.
  2. Click on “Mail” on the left part of the screen.
  3. Click on “Junk E-mail Protection”.
  4. Click on “Safe List”.
  5. Type multiply.com in the text box at the top and click “Add”.

Multiply Mobile

How do I access Multiply Mobile on my phone?

Just visit multiply.com/m via your cell phone or mobile device’s web browser.
Which features does Multiply Mobile support?

Nearly all of Multiply’s web-based features are available on Multiply Mobile:

  • View blog entries, videos, photos, reviews, events and more from friends and others in your network.
    multiply.com/m takes you right to your messages.
  • Customize settings to determine who can see the photos, videos and blog entries you post.
    – just click on the Settings link.
  • Add replies.
    – click on a message to view it and add replies.
  • Add contacts.
    – just click on Invite.
  • Post content to your site.
    – add blog entries directly through Multiply Mobile, or add photos, videos and more using the Post via E-mail feature.
Can I use Multiply on my phone or mobile device?

Any type of phone or mobile device with a web browser and Internet access should be able to access multiply.com/m, which is specially-designed for the small screen of your mobile device. And if you happen to use an iPhone, multiply.com/m should feel much like a native application.

If you are having trouble accessing Multiply on your phone, please contact customer service, let us know what type of phone you are using, and provide as much specific information as possible about the trouble you are having.

How do I post content from my phone?

Click on Post Content to publish a blog entry. For other posts, such as photos and videos, use the Post Via E-mail feature.

To post via e-mail, first create a PIN (Personal Identification Number), which can be from 3-20 characters long and contain letters or numbers. Then post to your Multiply site by sending e-mails to: PIN@username.multiply.com.

Privacy & Terms of Service

What is Multiply’s position on privacy?

Sharing information is what Multiply is all about, so we take very seriously the privacy of our members. Multiply members have complete control over the information they provide and how it is shared with other members. All information that Multiply collects will adhere to our privacy policy, and will be used for the sole purpose of providing members a highly personalized and interactive experience with our site. Multiply will never sell or lease our members’ information to any third party without proper consent.
What information do I have to provide to sign up?

We’ll ask for the following:

  • First and last name – You control who can see your full name on the site.
  • E-mail address – You must verify your e-mail before joining, to make sure it is actually yours.
  • Home country and zip/postal code – This info will always be viewable by other members.
  • Date of birth and gender – You control who sees your birthdate.
Who can see my personal information?

Other Multiply users will be able to see your first name, city, state/province, zip/postal code and country, gender and headshot photo (if you provide one).

You control who can see your last name, e-mail address and birthday (just go to My Account and then My Account Info to determine who can see this information).

Even though Multiply members can find your site by searching for your name or e-mail address, you can limit who can see anything you’ve posted on your site.

For more information please review our Privacy Policy.

Why does the Terms of Service say I grant Multiply a license to display my content in “public areas”?

Because you own the content you publish and must give us permission to display it in “public areas” of the site. Your agreement to our terms of service effectively gives us that permission. We won’t do anything with your content other than display it on the Multiply site in the areas you choose.
What do you mean by “public areas” of Multiply?

Any content that you did not intend to be viewed by a specific person or group of people is considered to be in a “public area.” For example, if you post something for “everyone” or “friends of friends” or on a group’s site, those are all considered public areas because you are not necessarily aware of everyone who can possibly see your published content. On the other hand, any content that you post exclusively for your contacts or specific individuals is considered “private.”
What is Multiply’s policy regarding counterfeit products?

Counterfeit, replica or knock-off brand name products – which refers to imitations made with the intent of being passed off as geniune – may not be listed for sale on Multiply, per our Terms of Service. Multiply reserves the right to cancel the account of any shop, without warning, that is sharing counterfeit products.

If a shop is found to be selling a counterfeit item, but it is clear that the vast majority of the same shop’s products are legitimate, we will remove the counterfeit product from our Marketplace and hide it from the shop’s website. We will send the seller a warning via email with a link to the product we have identified, at which point the seller will only be able to delete, but not edit, the product. If you receive a warning and think it was a mistake, you should contact customer service. If additional counterfeit items are found on a shop that has already received a warning, the seller’s account will be cancelled.

General

I get my own personal web site on Multiply?

Yes, your site is located at http://YourName.Multiply.com. “YourName” is the ID you chose when you registered on Multiply.
How can I use style sheets?

Just click Customize My Site on your homepage, then select Custom CSS in the yellow bar that appears near the top of your page. You’ll see a text-entry screen where you can override or enhance current style sheet settings with your own designs. Learn more.
Can I share the link to my Multiply site with people outside Multiply?

Absolutely. Your site is located at http://YourName.Multiply.com. “YourName” is the ID you chose when you registered on Multiply. Anything you have posted for “everyone” is visible publicly by anyone visiting your site. To share private posts with people outside of Multiply, just open up the post and click on the Share link beneath it.
Can I cross-post my blog entries between Multiply and another blog site?

Yes, we offer cross-posting (posting a single blog entry to Multiply and another blog site at the same time) between Multiply and the following sites:

  1. LiveJournal
  2. Blogger
  3. TypePad
  4. Windows Live Spaces

When you enable cross-posting, Multiply can automatically detect new entries you’ve written on one of these sites and post them on your Multiply site as well. And when you add a new blog entry on Multiply, we’ll automatically post it on your LiveJournal, Blogger, Live Spaces or TypePad site (unless you explicitly choose not to when posting the new entry). Even with cross-posting enabled, you can choose to prevent a specific entry on your other site from being cross-posted on Multiply. Just add the following code to your entry on the other site:

<!-- multiply:no_crosspost -->

You can enable cross-posting the next time you import new entries from one of these sites. Just click to post a new Blog (from the Post link near the top of any page), then select the service from which to import new entries, enter your login for that service and select Enable cross-posting. Then click OK.

If you’ve enabled cross-posting already, you can disable it at any time by going to My Account and selecting Posting Options.

How about cross-posting to other sites, like Facebook and Twitter?

Yes, any time you post on Multiply, you can choose to have that post automatically shared on your Facebook and/or Twitter account.

When you post new content – whether it’s a blog, photo album, video or anything else – you’ll see checkboxes for both Facebook and Twitter.Twitter

      – Select the Twitter box and you’ll be asked to sign in to your account. Once you do, you’re brought back to your post, and once you save and publish, it will generate a “Tweet” from your Twitter account, which will include a link back to your post on Multiply.

Facebook

    – Select the Facebook box and you’ll be asked to install Multiply’s Facebook application. After you install, you’ll be brought back to your post, and once you save and publish, it will be posted on your Facebook news feed, which will include a link back to the post on Multiply.

If you don’t want a particular item cross-posted, just uncheck the box. Whenever you go to post something, the checkboxes will be in the position you chose the last time (checked or unchecked). You can also default the checkboxes off or on by going to My Account, then Posting Options.

To Permanently disable Facebook cross-posting, login to your Facebook account and remove the Multiply application by selecting Settings then Application Settings then Authorized.

Note that, unlike our previous cross-posting features, posts made directly on Twitter or Facebook will not be cross-posted back to Multiply.

Also note that, if you want people who are not logged in to Multiply to have access to cross-posted items, make sure you set the access to Everyone (public).

Why did you e-mail my password to me when I never requested it?

If you received a password request e-mail but never asked for it, it is probably nothing to worry about. Someone most likely typed the wrong username into the Forgot Password box.

In order to use this tool to gain access to your account, someone would also need to be able to access your email account, so that they could retrieve the password reminder email that was sent to you. Provided your email account is secure, no one will be able to retrieve your password.

If you have any other concerns, please let us know.

If I have a Free account, can I access high-resolution photos and videos?

Yes, but you can only access high res content that is owned by someone with a Premium account. Only subscribers to Multiply Premium can access high-res content on anyone’s site, including their own. Note that anyone – Free or Premium account – can prevent others from seeing their high-res photos and videos.

Product Listings

How do I list a new product?

Click Post and select Product. Note that you will only see this option if you have added a shop to the Marketplace. You can use albums but they do not integrate with Multiply’s shopping cart and get lower priority listing in marketplace.
I’ve always posted my products in Multiply’s photo albums. Why should I start using the new Product Listings?

Photo albums let you showcase your products to Multiply shoppers, but when someone wants to buy, you have to handle the entire process offline. When you post Product Listings, your customers can check out and submit payment quickly and securely using Multiply’s shopping cart. Plus, you can track your entire operation, including sales, finances and more, in our Stock Room. Product Listings also appear above photo albums in the Marketplace.
How can I convert my photos to a new Product Listing?

You can convert any album, or individual photo, to a product listing. Just open the album and you’ll see a Convert to Product link beneath it. If you only want to convert one photo, open that photo and you’ll see the same link. Click that link and you’ll be taken to a Product Listing form that is already pre-filled with the photo(s) you’re converting.

If you’re converting an entire album, the following will be pre-filled for you:

  • The album’s title and description will be used as the title and description on the product
  • Tags (if the album had any)
  • Marketplace category (if this album was already listed in the Marketplace)

If you’re converting just one photo, the photo’s caption and description – instead of the album’s title and description – will be pre-filled as the title and description of the product listing.

If you’re converting an entire album, notice the option to “Hide Album” at the bottom of the form. Check the box to make sure the album is hidden when the new Product Listing is posted, so your product isn’t listed twice. If you don’t hide the album here, you can always do it in the Stock Room. Just visit the Products area, find the album and change its status to Hidden.

If you want to wait until you finish converting all of your photos before making your new product listings public, just set the status of each product listing to Hidden before you save it. Don’t hide your album in that case; wait until you’re ready to make all of your new listings public. Then go to the Products area of the Stock Room, change the status on all of your product’s to Active and change the status on all of your photos to Hidden.

You can also find the Convert to Product link in the Products area of the Stock Room, where your photo albums are also listed.

Which Payment Model should I choose?

Your payment model depends largely on the type of product you are selling. The Buy Now model is recommended for products that a shopper can simply add to his/her cart and pay for without any involvement on your part. For example, if you’re selling a shirt or shoes, the shopper can browse what you have in inventory, select the size/color/etc. he wants, click “Add to cart” and submit payment. You will get a notification of the order and are responsible for fulfilling it.

However, when you need to get involved and work out some details with the customer before an order can be finalized, you should choose the Invoice model. Examples:

  • you don’t carry inventory (e.g., pre-order items)
  • you offer services, not products
  • you offer a “made to order” product, such as baked goods.
  • the price on an item is negotiable.

When you choose the Invoice model, your product will have an “Inquire” button which will take the shopper to a form where they can enter and submit an inquiry to you. (You can customize the text that shoppers will read on that form – just select Inquiry Form in the Stock Room.) When a shopper submits the inquiry, a discussion thread will be created where you both can finalize the details of the order. Once everything is set, there will be a button for you to generate an invoice.

Although the Invoice model is very flexible, it adds extra steps and a lot more time into the purchase process. Any time you add additional steps to the process you risk having the buyer not complete the transaction, so you should only use the Invoice model if you really need to.

What are Shipping Profiles?

Shipping Profiles are an easy way to save specific shipping information which you can then apply to any of your product listings. When you post your first product, you will create a new shipping profile with the shipping options and costs for that product. Then, whenever you post another product that has the same shipping options and costs, simply choose the appropriate shipping profile.

When you post a new product with the “Buy Now” payment model, you will see the Shipping Profile area. Either select an existing profile, or click Manage profiles to create a new one or edit an existing one.

When you create a new profile, enter a descriptive name so you’ll remember what is in this shipping profile when you need to add it to other products.

When you edit an existing shipping profile, your changes will apply to all products that are using that profile.

Note that you can also add or edit Shipping Profiles in the Stock Room.

When you create a shipping profile, you can choose to offer up to four different delivery options:

  • Domestic Courier:
    • Philippines:

      Xend: Multiply has partnered with Xend to offer courier service with discounted rates from Metro Manila and Rizal. Select your Originating Province (where you are shipping from) and enter the size (weight/length/width/height) of all products that use this shipping profile. If you have lots of products of similar sizes, enter the weight and dimensions that are representative of the products using this shipping profile. Note that after you save the profile, you can edit any specific product that uses the profile and enter specific size dimensions for that product. It will still use the same shipping profile, but the size you entered in the product listing will override what is in the profile. You might do that if, say, you sell shoes that are mostly the same weight, but a certain pair of boots are much heavier. You might want the boots to use the same shipping profile, but make sure its cost gets calculated more accurately.

      Other Courier: If you want to use a courier service other than Xend, select his option and then select the regions where you’ll offer courier service. Specify the rate to deliver the item alone, as well as a discounted rate to deliver it along with another item (if you choose to offer that).

    • Indonesia: JNE handles all courier shipments. Just select an Originating Area (where you are shipping from) and enter the size (weight/length/width/height) of all products that use this shipping profile. If you have lots of products of similar sizes, enter the weight and dimensions that are representative of the products using this shipping profile. Note that after you save the profile, you can edit any specific product that uses the profile and enter specific size dimensions for that product. It will still use the same shipping profile, but the size you entered in the product listing will override what is in the profile. You might do that if, say, you sell shoes that are mostly the same weight, but a certain pair of boots are much heavier. You might want the boots to use the same shipping profile, but make sure its cost gets calculated more accurately.
  • Meet-up/Pickup: Enter instructions or leave blank if you will provide instructions after the sale. Text only, no html.
  • Domestic Mail: Enter up to two mail services, along with your rate for each one.
  • International Delivery: Select a country you will ship to, and enter the rate. You’ll be able to select as many additional countries as you like.

The rates you charge for each delivery method should cover whatever your cost is, on average, to ship using that method.

Tip: If possible, use the same shipping profile across all of your product listings, or at a minimum have at least one delivery method common to all of your shipping profiles. If someone buys multiple items at once from you, Multiply can only present the buyer with delivery methods that are common to all of the items in their cart. If we can’t find any in common, the buyer won’t be able to complete the order. (Note that this does not apply to Domestic Courier shipments in Indonesia).

Note that Shipping profiles are not available if you’re posting an Invoice product. Instead, you will communicate the delivery options directly to the buyer when you’re discussing the order. When you send the invoice, you can specify a delivery charge. When the buyer pays your invoice, you will see a link to update shipping information. Click that when your order is ready to ship, and enter a delivery service, shipping date, expected arrival date, and tracking number if you wish. The buyer will be notified.

I am an Indonesian seller; how do I determine my courier rates?

JNE handles all courier shipments for Multiply shops in Indonesia. JNE’s rates are determined by your product’s shipping weight and your Originating Area (where you are shipping from).

How to determine your product’s shipping weight: JNE will calculate your shipping weight after you enter your product’s full dimensions:

  • actual weight (kg)
  • length (cm)
  • width (cm)
  • height (cm)

Enter the weight and dimensions that are representative of all the products using this shipping profile. If there is a product that will use this profile that is a much different size than the others, you can edit that specific product listing separately and enter dimensions that will override the ones you entered in the shipping profile just for that product. Otherwise, you can leave those fields in your product listings blank.

The shipping weight will be the greater of the product’s actual weight and its volume weight (L x W x H / 6000). Both weights are rounded to the kg before the comparison is made. Numbers less than 0.2 are rounded down and numbers greater than or equal to 0.2 are rounded up.

Once JNE knows your shipping weight and originating area, actual courier rates will be determined by the destination entered by your customer. During checkout, customers may also choose to have their JNE shipments covered by insurance, and this will be noted in the order. If you want to see your rates to specific destinations in Indonesia, you can visit JNE’s website. Enter the originating and destination areas, and the shipping weight, and look for the JNE Reguler rate.

I am a seller in the Philippines; how do I determine my courier rates?

Your rates will depend on which courier option you choose:

  1. Xend: Multiply has partnered with Xend to offer discounted courier rates when shipping from Metro Manila or Rizal. Xend’s rates are determined by your product’s shipping weight and the province you are shipping from.
  2. Other: You specify the rates for each region you ship to.

Xend:

Xend’s rates are based on your product’s shipping weight and your originating province (Metro Manila or Rizal). Xend will calculate the shipping weight after you enter the following info about your product:

  • actual weight (kg)
  • length (cm)
  • width (cm)
  • height (cm)

Enter the weight and dimensions that are representative of all the products using this shipping profile. If there is a product that will use this profile that is a much different size than the others, you can edit that specific product listing separately and enter dimensions that will override the ones you entered in the shipping profile just for that product. Otherwise, you can leave those fields in your product listings blank.

The shipping weight will be the greater of the product’s actual weight and its volume weight (L x W x H / 3500).

Once Xend knows your shipping weight and originating province, you will see two sets of rates displayed: one for shipments to Metro Manila, and one for all other provinces.

When preparing your shipment, please write “Multiply Order #XXXXXX” – using your actual order # – in the Shipper’s Reference field of your Xend waybill.

Xend offers free insurance for all shipments up to Php 1,000 in value. For anything over Php 1,000, customers will have the option at checkout to purchase additional insurance for items up to Php 5,000 in value.

Other Courier:

For each region you ship to, you will specify a rate for shipping the first item alone, and you will have the option to specify a discounted rate for additional items added to the order and shipped to the same region.

You are not required to offer a discounted rate for additional items; you may simply leave the second column blank to charge the same rate for additional items.

Here is an example of how we calculate shipping when multiple items are shipped together by courier:

  • Item A (t-shirts)
    • Cost to ship as first item: Php 80
    • Cost to ship with additional items: Php 20
  • Item B (shoes)
    • Cost to ship as first item: Php 100
    • Cost to ship with additional items: Php 30
  • If both Item A and Item B are purchased together, the total shipping cost to the buyer is Php 120. This is the greater First Item cost (Item B: Php 100) plus the Additional Items shipping cost of the other item (Item A: Php 20).

The prices you charge for courier shipping will depend on the type of product. Here are a couple of examples:

  1. T-shirts
    • Let’s say about 10 t-shirts can fit in a typical courier’s pouch. So in general, a courier will charge Php 50 to deliver between 1 and 10 t-shirts. To deliver an 11th t-shirt will trigger another Php 50 charge (Php 100 total).
    • If you are selling t-shirts, charge Php 50 to ship the first item, and then charge much less – perhaps Php 10, or even less – for additional items. In some cases the buyer will come out ahead, but in most cases you will. But the lower (or free) price to ship additional items will provide an incentive for people to buy more, which would put you way ahead over the long run.
  2. Notebook computers
    • A typical courier’s pouch can fit 2 notebooks at the most. So a courier will charge Php 50 to deliver 1 or 2, but will charge another Php 50 to ship 3 or 4, and another Php 50 to ship 5 or 6, and so on.
    • If you are selling notebook computers, charge Php 50 to ship the first item, and leave the “additional items” space blank (which means you charge Php 50 for additional items as well). This ensures that you always cover your costs when multiple large items are delivered together.

In general, the more of a product that you can fit into a courier’s pouch, the less your Additional Items charge should be for that product.

Note that shipping costs may vary by courier. Please check with the courier of your choice.

How can I list multiple sizes or variations of the same item?

Many products come in different variations; for example, a shirt may be available in different sizes and colors. You can specify up to two different options for your product, such as size and color. Note that options should not affect your product’s price. If they do – for example, you are selling an MP3 player that comes in 8GB and 16GB sizes, and 16GB costs more – then you should post them as two separate products.

When posting a new product listing, just select the checkbox for Options, then enter an option (such as Size) under Option Name. Click Add a value and type your first value; for example, “Small.” Then click Add a value again and type “Medium.” And so on.

When should I enter weight and size information in my Product Listing?

We’ve partnered with Xend in the Philippines and JNE in Indonesia for courier shipping. If you have selected a Shipping Profile that uses Xend or JNE for the product you are posting, the default weight and size you entered in the shipping profile will be used to calculate shipping rates, and you can leave those fields blank in your product listing. However, if the weight and size of the product you are posting is much different than other products covered by the shipping profile, then you should fill out the weight and size fields in the product listing and they will override the numbers in the shipping profile.

To summarize, you don’t necessarily have to enter weight and size information in all product listings, just those that differ from the default values specified in the shipping profile.

How can I track inventory?

If you are selling a product that you keep in inventory, we can track your inventory so your product listing always shows the correct number of items available, and prevents orders that exceed your available inventory. A product’s status will be changed to “Sold Out” automatically when all of its inventory has been sold, meaning the product is removed from the Marketplace but still shows on your site as “Sold Out.” You don’t have to worry about tracking it yourself.

When posting your product listing, select Track Inventory if you want to use this feature. Simply enter the quantity that you currently have available for this product. If your product has options, you’ll be able to enter a quantity for each combination of options.

You can track, and edit, your inventory for all products at once in the Stock Room. Click Products.

Note that your product’s available inventory is only decreased when someone actually pays for an order.

How can I hide a product listing (make it inactive)?

Just edit your product and look for the Status menu. You can change it to:

  • Active – the product is displayed on your site and in the Marketplace.
  • Hidden – the product is only visible to you.
  • Sold out – the product is displayed on your site, but not in the Marketplace. A “Sold Out” indicator is added to the product’s title.
What types of photos or videos can I include in my product listing?

You can upload photos in jpg, gif or png format. Most common video types are supported.
Are there products that may not be sold on Multiply?

Yes, please see the section of our Terms of Service titled, Listing and Selling of Products and Services for a list of Prohibited items.
What are Collections?

Collections allow you to group similar products together and feature them on your site. For example, if you sell shoes, you may have a collection of sandals that you want to feature during the summer.

To create a new Collection, visit the Collections page in the Stock Room, and click the Collection icon. You will then enter the following:Name:

      Describe your collection. For example, “Sandles” or “Summer sale”.

Status:

      Active or Hidden.

Cover:

      Upload a cover photo that captures what’s in your collection.

Tags:

      Select the tags to be included in your collection. You can include as many tags as you like, for example you might include “Sandles” and “Casual shoes.” All products with those tags will be included in the collection (note that if you include multiple tags in your collection, a product will have to have

all

      of those tags to be included in the Collection).

Products:

      Shows you the number of products in your collection, based on the tags you selected.

URL:

    Shows you the URL (link) to view your collection on one page.

To remove a product from a Collection, edit the product and remove the tag(s) associated with the Collection.

Once you create a Collection, it will appear above your Products on your homepage. If you have more than one Collection, you can rearrange the order that they are displayed on your homepage. On the Collections page in the Stock Room, click the Rearrange icon and then drag and drop your Collections in the order you want them to be displayed. You can edit and delete current Collections in the Stock room as well.

Your Shop

How can I feature certain products or change how my products are displayed?

By default, your products will be displayed in a list, with the most recent ones at the top. However, you may occasionally want to change the display, or make certain products “Featured” so they always display at the top. Just click Customize My Site in the rail of your homepage and then click the Edit button that appears in the top-right area of your product listings. You can change your display to a gallery, where only photos, product titles and prices are listed. You can also select Featured products, which can be useful if certain products are seasonal or on sale for a brief time.

What types of fees does Multiply charge, and how will I be billed for them?

At this time, Multiply is not charging a transaction fee to sellers. Please enjoy this special promotion!
How and when do I receive the proceeds of my sales?

When buyers purchase your products, they will make their payment directly to Multiply and we will disburse the funds to you. This happens automatically, on the next business day, when your wallet has a balance of at least Php 50 (or Rp. 10.000). Funds will be disbursed directly into the bank account you enter on Multiply.

If your balance reaches Php 50 or Rp. 10.000 after business hours, the automatic disbursal will happen the day after the next business day. Disbursals are not done on weekends.

You can view your balance in the Wallet section of the Stock Room.

Why do I have to enter my bank account information?

If you are a seller, we require you to enter your bank account information so the funds from your sales can be disbursed to you. Disbursals will be deposited into the account you enter.

We can disburse funds into the following banks:

Philippines:

  • Banco de Oro (BDO) – Enter your 10 or 12 digit account number.
  • Bank of the Philippine Islands (BPI) – Enter your 10 digit account number.

    Disbursals are made into your account on the next business day when your wallet has a balance of at least Php 50.

Indonesia:

  • Bank Central Asia (BCA) – Enter your 10 digit account number.
  • Mandiri – Enter your 13 digit account number.

    Disbursals are made into your account on the next business day when your wallet has a balance of at least Rp. 10.000.

You can edit your bank account information on the Summary page in the Stock Room.

What is the Stock Room?

The Stock Room is where you can manage the day to day operations of your shop by tracking all of your products, orders and finances. The Stock Room includes the following pages:

  • Products: edit multiple products on the same page, without having to bring up each individually. Edit product names, statuses (active, hidden or sold out), prices and inventory levels; and track sales and customer inquiries – conveniently in one place.
  • Orders: See your entire order history at a glance. While you’ll get notified of each individual order on the Inbox, this area gives you an easy view of all your oders on one page, to help you manage the workflow.
  • Wallet: Enter, or update, your bank account information here. We will disburse the proceeds of your sales into that account. Disbursals happen the next business day after the balance in your account reaches Php 50 (Rp. 400.000), although you can also request a disbursal at any time for a fee of Php 10 (Rp. 2.000). The Wallet is the place to track all of your disbursals, orders and fees.

Under the Shop Settings area, you can edit your shop’s name, description and category, enter a custom message to use on invoice order forms, and update your site’s theme.

Where can I get help from other sellers?

We have set up a special group site where sellers can share information and get help from other Multiply sellers. Visit multiplysellers.multiply.com and join the group.
How can I offer discounts?

One of the time-honored ways businesses get people to try their products is by offering discounts. Multiply lets you offer three types of discounts:

  • Fixed amount – for example, “take Php 200 off” or “take Rp. 10.000 off.”
  • Percentage – for example, “take 30% off.”
  • Free Courier Delivery

To set up a discount, go to the Stock Room, click Discount Codes on the left side of the page, then click New Discount Code:

Fill out the form as follows:

Discount Code: Enter a code that describes your promotion, for example: “WINTERSAVINGS” or “25PCTOFF.” Codes must be a combination of at least 6 letters or numbers, with no spaces.

Expiration: If you choose an expiration date, your discount code will no longer work when that day arrives.

Usage: Select whether your discount can be used an unlimited number of times, or only once per customer.

Discount:

  • Percentage – Can be anywhere from 1-99% off. The percentage will apply to the price of the product(s) in the order, excluding tax, shipping or other charges.
  • Fixed Amount – Enter the exact amount of your discount. If your discount is greater than an order total, then the amount equal to the order total is applied. Customers will not receive credits.
  • Free Courier Delivery – Applies when customers select courier delivery. You can enter a maximum amount of shipping to be covered. The customer will pay for any shipping charges that exceed the amount entered here. The discount does not apply to insurance paid for Xend or JNE deliveries.

Minimum Order: (Optional) Your discount is only valid if the customer’s order is greater than the amount you enter here.

Availability: You can make your discount available to anyone who knows the code, or make it exclusive for just a few specific people by entering their user IDs, with each ID separated by a comma.

Status: Customers may only use Active discount codes.

Note that customers can only apply one discount code to any order.

After you create a discount code, post it somewhere on your site so shoppers are aware of the code and how it works.

How do I know when I receive an order?

When someone orders one of your products, you will be notified on the Multiply Inbox. Both you and the buyer will receive the same message, including the order details. You can reply to the message to communicate any additional instructions to the buyer. If the product requires you to send an invoice, you’ll be able to do that in the same message thread.

You can also see your orders in the Orders section of the Stock Room. Each order will be listed, along with the amount, and other important information.

How can a seller cancel an order?

There are two cases where a seller can cancel an order:

  1. The buyer chose to pay with a bank deposit, and the payment still has not been verified. A “cancel order” link will appear above your order message.
  2. You have sent an invoice and the buyer has not yet paid it. A “cancel invoice” link will appear above your order message.
I sent an invoice but just realized there is a mistake in it. How can I cancel it?

Just click “Cancel Invoice” above your order message. The invoice will revert back to the state it was in before you sent it. Now you can make your changes and re-send it.
How do I handle refunds?

It is up to each individual shop to have a refund policy, and to disburse refunds directly to the buyer. Multiply is not involved in the refund process.
How does Multiply’s free shipping promotion work for sellers?

While Multiply’s free shipping promotion is in effect all of your product listings that use the “Buy Now” payment model and offer courier delivery through Xend in the Philippines or JNE in Indonesia will display a “Free Delivery!” promo on your listing. When shoppers order a minimum of Php 400 or Rp. 100.000 worth of these eligible products, Multiply will pay for the shipping charges up to Php 100 or Rp. 25.000. Any shipping charges above those amounts will be charged to the buyer.

During this promotion we will credit your wallet twice for each completed “free shipping” order: once for the shipping amount and once for the rest.

Indonesian sellers: your wallet will be credited for the non-shipping amount once the order is complete, and you will be credited for the shipping amount once JNE confirms that the order has been shipped. For them to confirm, you will need to go back to your order message after you ship and click Update shipping information. Enter your JNE Waybill number, along with the date the order shipped and its expected arrival. It could take a couple of days for JNE to send us confirmation of your shipment.

Philippine sellers: Your wallet will be credited for both the shipping and non-shipping amounts as soon as an order is complete. Please make sure you enter the Multiply order number on your Xend waybill.

Multiply Promote

How can I advertise on Multiply?

Multiply Promote™ is our new self-serve advertising platform so anyone can advertise, no matter how small your budget. Visit our Advertise page to get started. You can design a simple creative – including text and a photo – choose a daily budget, and target users in specific countries and within specific segments of the Multiply Marketplace. For example, you can advertise to all users in Indonesia who visit shops in the “Baby and Toddler” category, and who browse that same category in the Marketplace.

If you are interested in a larger-scale ad campaign, please contact our Ad Sales team.

Where will my ad appear?

For users in the countries you’ve chosen to target, your ad will appear on their Inbox and beneath content they’ve posted to their personal sites. Your ad will also appear on Marketplace pages for the category you’ve chosen to target, and on any product listing pages added for that category.
How can I make changes to my ad?

You can make changes to your ad at any step of the process before you click Pay Now to submit the ad. At that point, we will contact you if any changes are necessary for the ad to be approved.

If you want to make changes after you’ve submitted the ad to us, you’ll have to cancel the ad and create a new one. Just visit your Ad Accounting page and look for the Cancel link next to your current ad.

How much text can I include in my ad?

Your display ad can include a title of up to 80 characters, and a body of up to 170.
How big of an image can I use in my ad?

No matter how big the image you upload, it will be displayed at a maximum 50 pixels high in your ad.
How can I find out how my ad is performing?

You can view a report showing how all of your ads are doing. Just click My Account, then Ad Accounting.
Who can I target?

You can target users by the country they live in, and by the category of products they are browsing on Marketplace pages and actual store sites.
How much does it cost to advertise?

It will depend on the budget you choose, as well as the country and product category you choose to target. To see specific pricing, just start creating an ad. When you make your selections, you will see the cost per 1,000 times your ad is viewed (“impressions”). As an example, if you chose a daily budget of $1 and chose to have your ad run for 2 days, and your cost was $1 per 1,000 impressions, Multiply will charge you $2 total and your ad will be shown to 2,000 people.
How can I pay for my ad?

You can pay by credit card (Visa, MasterCard, American Express) or PayPal. Customers in the Philippines can also pay with GCASH or by bank deposit at any BDO branch.
Why wasn’t my ad approved?

We will decline any ad that does not comply with our policies, as outlined here.
What are Multiply’s policies governing ads?

Our staff will review all ads that are submitted, and may decline or request modifications to any advertisement before it is approved. Each ad must be relevant and appropriate for the product or shop being advertised. You will not be charged for any ad that is not approved.

The following policies also apply:Destination pages

      (or Landing pages)
  • Destination pages (the page where your ad links to) cannot generate a pop-up (including “pop-overs” and “pop-unders”) when a user enters or leaves the page.
  • Destination pages cannot use “fake” close behavior (ie. when a user clicks the ‘close’ icon on the page, the page should close down and no other behavior should result).
  • Destination pages cannot utilize “mouse trapping” whereby the advertiser does not allow users to use their browser “back button” and traps them on their site and/or presents any other unexpected behavior (for example: navigation to another ad or page).
  • Ads cannot require viewers to click on the ad to submit Personally Identifiable Information (such as name, date of birth, phone numbers, social security number, physical addresses, or email addresses) on the destination page or in the ad, except to enable an ecommerce transaction and where the ad and destination page clearly indicate that a product is being sold.

    Ad content

  • Ads must directly relate to the content on the destination page.
  • Ads must clearly represent the company, product, or brand that is being advertised. Products or services promoted in the ad must be directly available on the destination page.
  • Ads must not include unsubstantiated claims, including but not limited to prices, discounts or product availability.
  • Ads cannot insult, harass, or threaten a user.
  • Ads must not contain audio that plays automatically, without a user’s interaction. Any automated animation must cease after 15 seconds and must not replay.
  • Ads must not be false, misleading, fraudulent, or deceptive.
  • Ads, or categories of ads, which receive a significant amount of negative user feedback, or are otherwise deemed in violation of community standards will not be permitted.
  • Ads cannot contain, facilitate, promote, or reference the following:
    • Offensive, profane, vulgar, obscene or inappropriate language
    • Obscene, defamatory, libelous, slanderous and/or unlawful content
    • Tobacco or Alcoholic products
    • Ammunition, firearms, paintball guns, bb guns, or weapons of any kind
    • Gambling, including without limitation, any online casino, sports books, bingo, or poker
    • Scams, illegal activity, or chain letters
    • Contests and sweepstakes;
    • Get rich quick and other money making opportunities that offer compensation for little or no investment, including “work from home” opportunities positioned as alternatives to part-time or full-time employment or promises of monetary gain with no strings attached
    • Adult content, including nudity, sexual terms and/or images of people in positions or activities that are excessively suggestive or sexual, or provocative images in violation of community standards
    • Adult friend finders or dating sites with a sexual emphasis
    • Adult toys, videos, or other adult products
    • Uncertified pharmaceutical products
    • Spy cams or surveillance equipment
    • Web-based non-accredited colleges that offer degrees
    • Inflammatory religious content
    • Politically religious agendas and/or any known associations with hate, criminal and/or terrorist activities
    • Content that exploits political agendas or uses “hot button” issues for commercial use regardless of whether the advertiser has a political agenda
    • Hate speech, whether directed at an individual or a group, and whether based upon the race, sex, creed, national origin, religious affiliation, marital status, sexual orientation, gender identity, or language of such individual or group
    • Content that advocates against any organization, person, or group of people, with the exception of candidates running for public office
    • Content that depicts a health condition in a derogatory or inflammatory way or misrepresents a health condition in any way.
  • Ads cannot be deceptive or fraudulent about any offer made.
  • If an ad includes a price, discount, or ‘free’ offer:
    • the destination URL for the ad must link to a page that clearly and accurately offers the exact deal the ad has displayed
    • the ad must clearly state what action or set of actions is required to qualify for the offer.

    Subscription services

  • The advertisement of Subscription Services must comply with the conditions noted below and as determined by Multiply in its sole discretion. “Subscription Services” may include sites that promote downloading ringtones, games, or other entertainment services or any site that induces a user to sign up for recurring billing of a product or service.
    • The ad must clearly state what action or set of actions is required to qualify for the offer. If the user must subscribe to a service, the service and offer requirements must both be stated in the ad.
    • The recurring subscription must be consistent with what is promoted in the ad copy.
    • at a minimum, the promoted website must clearly and accurately display the price and billing interval (such as per week or once per month) on the destination page as well as any page that prompts a user for Personally Identifiable Information (such as name, date of birth, phone number, social security number, physical addresses, or email addresses) or billing information (including, but not limited to, mobile phone number or credit card number).
    • If users sign up for the service by transmitting a code by text message, the price and billing interval must be clearly and prominently displayed beside the code.
    • If the service is a subscription, the website must provide a prominent opt-in checkbox or other clear mechanism indicating that the user knowingly accepts the price and subscription service. This should be on the first page where the user enters personal data, and the user should not be able to proceed without opting in.
    • All of the foregoing items should be located in a prominent place on your webpage, as determined by Multiply in its sole discretion, and should be easy to find, read, and understand.

    Copyright and Trademark

  • Ads cannot include any content that infringes upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary right.
  • The advertiser must have intellectual property rights to the creative and be permitted to display such creative as advertising.

    Spam

  • Ads cannot contain, facilitate or promote ‘spam’ or other advertising or marketing content that violates applicable laws, regulations or industry standards.
  • Ads cannot offer incentives to viewers for clicking on the ad, for submitting Personally Identifiable Information (such as name, date of birth, phone number, social security number, physical addresses, or email addresses), or for performing any other tasks.

    Downloads

  • Ads must not contain or link directly or indirectly to a site that contains spyware/malware downloads, whether initiated automatically or manually by the user, or other auto-initiated downloads.
  • Ads cannot contain or link to a site that facilitates or promotes:
    • Collection of demographic and usage information from a user’s computer without the user’s express consent
    • Collection or request of Multiply usernames or passwords from any user
    • Proxying Multiply usernames or passwords for the purpose of automating logins to the Multiply site
    • Any software that results in an unexpected user experience, including but not limited to software which (i) “sneaks” onto a user’s system and performs activities hidden to the user, (ii) may alter, harm, disable or replace any hardware or software installed on user’s computer without express permission from the user, (iii) is bundled as a hidden component of other software whether free or for fee, (iv) automatically downloads (v) presents any download dialog boxes without a user’s express action, or (vi) may violate or infringe upon the intellectual property rights of any third party, including copyright, trademark, patent or any other proprietary right.
What type of image should I use with my ad?

Use an attractive image – something you think would encourage someone to click on your ad. Make sure your image is relevant and appropriate for the product or service you are advertising. Remember that images are resized to a maximum height of 50px, so we suggest you not include text in your image, as it will probably be difficult to read at that size.

Multiply Trust

What is the advantage of enrolling in Multiply Trust™?

Gaining a customer’s trust is crucial to getting their business. When you enroll in Multiply Trust™ as either a Trusted Seller, Trusted Merchant or Trusted Business, we will display a special Multiply badge on your site and your Marketplace listings. That badge tells customers that Multiply has verified your identity, making them feel more comfortable shopping at your store.
What is the difference between a Trusted Seller, Trusted Merchant and Trusted Business?

Trusted Seller status is for an individual using his/her Multiply account as a shop. Trusted Merchant is for a larger, more established company, which in most cases has an offline (“brick and mortar”) store as well.

A Trusted Merchant who reaches a certain activity level will qualify to become a Trusted Business.

What exactly is required if I sign up?

The requirements are as follows:Trusted Seller

  • Copies of TWO of the following Government-issued IDs (at least one must be a photo ID):
    • birth certificate
    • driver’s license
    • passport
  • A copy of one of the following*, as proof of billing
    • phone bill
    • utility bill

    Trusted Merchant

  • Everything required of a Trusted Seller (see above; IDs must come from the business’s owner or CEO)
  • A copy of either your Business or Tax Registration
  • Company must be in business for at least one year.

    Trusted Business

  • Everything required of a Trusted Seller and Trusted Merchant (see above)
  • Must have one of the most active stores on Multiply, as determined by the Multiply staff. We will look at a number of factors, such as the shop’s activity, its popularity, its length of time on Multiply, among others.

* If the billing statement is not under your name, provide an endorsement letter from the registered owner together with his/her government issued ID.

How much does it cost to sign up?

The three levels of verification cost the following, per year:

Trusted Seller

  • $40 U.S. Dollars (USD)
  • 2,999 Philippine Pesos (Php)
  • 375,000 Indonesian Rupiahs (Rp.)

Trusted Merchant

  • $60 USD
  • Php 3,999
  • Rp. 555,000

Trusted Business

  • $100 USD
  • Php 9,999
  • Rp. 925,000
How can I pay?

Either with a credit card or PayPal (and subscribers to Globe and TM in the Philippines can use GCASH). The credit cards we accept are: American Express, Visa or MasterCard. If you don’t have a credit card, Paypal allows you to pay through a bank account or debit card. If you have any questions about these, or other payment methods, please contact our customer service team.
How do I sign up?

Just click here to get started.
How do I send you my documents?

Our application form will tell you exactly which documents you need, and will include an area for uploading them. They can be uploaded in virtually any format you like, whether they are images (jpg, gif or png), PDF files, Word documents, etc. However, if by chance you’re having trouble uploading a particular type of file, you can take a screen shot of the document, save it as a jpg, gif or png file, and you’ll be able to upload that with no problem. If you’re not sure how to take a screen shot, here is a quick tutorial for Windows, and here is one for Macs.

If you don’t have your documents online, you can scan or take photos of them, and then upload the images.

Is it safe to transfer my documents?

Absolutely. The application form is on our secure server, which means the information sent from your computer to ours is encrypted so nobody else can read it.
Can I get my money back if my application is declined?

If for some reason your documentation does not meet our requirements for verification, we will first help you get what you need to qualify. If that can’t be done, we will decline your application and refund your payment.
How do I cancel my membership in the Multiply Trust™ program?

If you’d like to cancel, please contact customer service and they will take care of it for you.
As a shopper, how do I know if a Trusted Seller badge is actually from Multiply?

If you want to be sure, click on the badge. You’ll be taken to a special page that is hosted by Multiply on an encrypted web address (URL). This page authenticates the seller’s identity and displays some information about his or her business. Below is an example of what that page looks like. If you click on a badge and are taken to a non-Multiply address, or if the page looks suspicious to you in any way, please report that person to customer service immediately.

Premium Accounts

What do I get with a Multiply Premium Account?

A Multiply Premium account, combined with the AutoUploader, gives you a permanent backup solution for all of the photos and videos you upload to Multiply – not just those you choose to share. Upgrade to a Multiply Premium account for just $19.95 a year or $2.95 a month, and you’ll get:

  • Permanent storage of your photos and videos, in their original full-resolution format.
  • Hi-Def video – if you shot your video at a 1280×720 resolution or better, we can display it in high-definition format (up to 1080p) in the Multiply video player. Even non-HD videos will be shown in full resolution right in the Multiply player, so you don’t have to download the original. Learn more about higher quality video for Premium accounts.
  • Large-format media – choose one of our new hi-res site themes and have your photos and videos displayed, by default, as large as the viewer’s web browser can accommodate (max of 1200x1200px for photos; videos up to twice their original resolution).
  • The ability to download high-resolution versions of photos and videos posted on Multiply (where hi-res versions exist and the owner is allowing access to them).
  • The ability for both Free and Premium accounts to view the hi-res versions of your photos and videos, if you allow it. (With only a Free account, others with Free accounts can never access your high-res content.)
  • The ability to download entire photo albums as zip files (Click any Slideshow link to access this).
  • Higher video upload limits – uploads as large as 1GB, with no time limit.
  • No ads while you’re on Multiply, and no ads for anyone viewing your site.

Click here to sign up for Multiply Premium.

Can you explain more about HD and the higher quality video available for Premium accounts?

When you upload a video to Multiply we convert it to a Flash file (FLV) so it can be downloaded more quickly and viewed in Multiply’s video player. For free accounts, that video displays at a maximum width of 600 pixels, even if you uploaded a very high resolution video. But for Premium accounts, we’ll retain the original resolution and sound quality of your video – and convert it at a much higher bit rate – so on one of our hi-res site themes the video will display as large as the viewer’s browser can accommodate, making your videos look big and beautiful for everyone you’re sharing with.

Many cameras now offer High-definition (HD) video, which refers to a much higher quality than standard video. What makes it a higher quality is the number of horizontal lines in the resolution. For example, in 720p HD video there are 720 horizontal lines. Multiply supports up to 1080p. So if your camera can record in HD, and you upload your videos to Multiply, they’ll be displayed in HD as well.

How can I get one of those hi-res themes?

You can get them right here. Hi-res themes can be used by anyone, but are especially designed for Premium accounts because photos and videos are displayed as large as the viewer’s browser can accommodate (see image to the left).
I have a Premium account, so why are my photos not large?

First make sure you are using one of our hi-res themes. You can get one here. If you posted your photos to a group site, make sure the group is using a hi-res theme.
How do I sign up for a Multiply Premium Account?

Just visit the Multiply Premium signup page to get your Premium account.
Why isn’t my video in HD?

Only videos that were originally recorded in HD quality (a resolution of at least 1280px wide) will have the HD option on Multiply. Also, if you do not have a Premium account, you will only see the HD option when viewing video posted by a Premium member who is sharing an HD-quality video.
How can I pay for a Multiply Premium Account?

Either with a credit card or PayPal (and subscribers to Globe and TM in the Philippines can now use GCASH). The credit cards we accept are: American Express, Visa or MasterCard. If you don’t have a credit card, Paypal allows you to pay through a bank account or debit card. If you have any questions about these, or other payment methods, please contact our customer service team.
Can I pay with GCASH?

Yes, you can now pay for a yearly* Multiply Premium account using GCASH, the secure and convenient way for Globe and TM mobile subscribers to send money by texting. It’s so simple:

When upgrading to a Multiply Premium account, just click on the big GCASH logo (like the one you see to the left), then enter your GCASH ID and click Continue.

Next you’ll receive a text asking you to confirm the payment. Just reply within 5 minutes, then click “Purchase” to complete the transaction and view your receipt.

That’s all there is to it! Upgrade to Multiply Premium now.

*GCASH isn’t available for monthly accounts at this time.

When you say I’ll see no ads on Multiply, is that only on certain pages?

No, it means all pages! If you upgrade to a Premium account, you will never see an ad on Multiply. And people visiting your site won’t see any ads there either, whether they have a Premium or free account.
How can I download and save photos and videos to my computer?

Just visit the Media Locker, select one or more photos or videos and click on Download. You’ll be prompted to open the files or save them on your computer, where they will be saved as a Zip file (A Zip file packages up all the photos and videos into one file, and compresses them for quick downloading). Once saved, just double-click the Zip to view the file(s) that you downloaded.

You can also download and save entire albums or videos as you’re viewing them. For albums, just click on the Slideshow link on any photo and you will see a link to Download Hi-res (Premium members will always see this link if the owner of the photos is allowing it; non Premium accounts will only see it when viewing the photos of a Premium member). Just click on that link to save the individual photos, or entire album, on your hard drive – for full albums, the name of the zip file that gets saved will be the same name as the album (for example, AlbumName.zip).

For videos, Premium members will see Download the original links beneath videos.

Note that if you do not see the Download links on someone else’s photos or videos, it probably means that person is not allowing others to download.

What is the refund policy for Premium accounts?

Premium accounts are non-refundable, per our Terms of Service.

Multiply Export Tools

What are Export Tools?

Export Tools are the tools to export your content in Multiply to other blogging platforms (such as Blogger and Tumblr), and download your photos and videos in Multiply to your computer.
Why do I need the Export Tools?

Multiply will no longer be able to support the blogging and social networking features from December 1, 2012. The export tools will help you to preserve your content (blog, video, photo, etc), and/or move it to another platform.
Will the export tools be free of charge?

Yes, the export tools are free to use for all Multiply users.
How do I use the Export tool to download all my media files or save them as a backup?

Find the “Download Media” link below your profile picture on your Multiply site. To properly use the Media Download, depending on the browser you are using, follow these steps:

  • Chrome
    1. Obtain the Download Master chrome extension.
    2. Point your browser to this page
    3. Click the download master button from the top right of your browser and select ‘All’
    4. Click download, sit back and relax.
  • Firefox
    1. Obtain the DownThemAll! firefox plugin
    2. Point your browser to this page
    3. Right click anywhere on this page and select DownThemAll!
    4. Select the items you would like to download (All by default) and click “Start!”
  • All other browsers
    1. Download either Google Chrome or Mozilla Firefox
    2. Follow the steps above
Is there any automatic way to move all my contents to other platform?

Right now, we provide the export tool to Blogger that requires you to import an xml file (generated from the export tool) to Blogger. There is effort to offer ways to migrate your content to Tumblr, but at this point we can’t guarantee how that will turn out.
Will you support WordPress?

It is being worked on but we can’t guarantee anything.
Will the file size or resolution of my photos be affected by the export tool?

No. You’ll be able to download photos as large as 1200 x 1200 pixels using Download Media tool. This is the maximum size of image stored in Multiply.
Are there any limit (e.g. size, quantity, year of publication) for exporting my content?

There are no limitation for downloading your photo and video files, and there are no limitation of size, quantity or year of publication for exporting your posts to Blogger. But exporting to Tumblr is limited to 100 posts.
Can the tools also export the comments following my content?

Yes. If you choose Export to Blogger, all the comments following your content will be exported as well.
Can the tools also export my personal messages?

Unfortunately, the export tools does not support personal message.
How do I know that the export process is successful?

  • Export to Blogger
    You can check the export status by clicking the link “Check the status of your export” below the Generate Blogger Export File box. Pay attention on the far-right column,”Queued” means that the process is on queue line. If you see “download” (for Blogger), then it means your content is ready to be downloaded as xml file.
  • Export to Tumblr
    Check the export status by clicking the link “Check the status of your export” below the Export to Tumblr box. Pay attention on the far-right column, “Queued” means that the process is on queue line. If you see “finished”, then it means your content is successfully exported to your Tumblr account

Additionally, we will send an email notification once the proccess done.

Why my photos and videos are still linked from Multiply after importing to Blogger?

Blogger does not support photo/video importing, so the photos/videos you see after importing in Blogger are still linked from Multiply. You will need to download all of your photos/videos to your computer using Download Media Tool, then upload to your blog posts to blogger.com manually.